ANGIE OLIVERA
Buenos Aires
Summary
Experienced job seeker with a unique blend of work and educational backgrounds. Enthusiastic and dedicated, with a strong work ethic. Extensive travel and living experience across Oceania, Asia, and South America, providing a global perspective and appreciation for diverse cultures, religions, gastronomy, and languages. These experiences have cultivated professionalism and a dedicated work ethic.
Overview
12
12
years of professional experience
Work History
Freelance Translator
Isabel LLorente
01.2015 - Current
- Follow ethical codes that protect the confidentiality of information
- Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors
- Check translations of technical terms and terminology to ensure that they are accurate and remain consistent throughout translation revisions
- Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
Localization Project Manager
Acolad
01.2020 - 01.2022
- Manage multiple more than 15 client translation projects per day, ensuring an excellent customer experience
- Create project timelines to take projects through lifecycle
- Manage 5 financial elements of the project, including quoting, invoicing
- Work with Program Managers to update account profiles and guidelines
- Follow up with clients post-delivery
- Proactively identified potential bottlenecks before they escalated into major issues through constant monitoring and analysis of data metrics.
Localization Project Manager
Trusted Solutions
01.2019 - 01.2020
- Create project timelines to take projects through lifecycle
- Coordinate all resources involved in the project on the exact requirements
- Manage financial elements of the project, including quoting, invoicing and budget management
- Address any issues as they arise
- Work with Program Managers to update account profiles and guidelines
- Improved quality assurance processes, leading to a significant reduction in translation errors.
Customer Service Representative
Emirates Airline
01.2013 - 01.2019
- Enforces security and operational rules, regulations and procedures concerning landing, taxiing, parking, servicing, loading, and unloading of aircraft, operation of vehicular traffic on the airfield, airline activities
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
BACHELOR - PSYCHOLOGY
UMAI
Buenos AiresBachelor of Arts -
UBA
Skills
- Trados
- Transplicity
- MemoQ
- Sugar
- Memsource
- Jira
- Fluent English, Spanish
- Workspace
- GoogleSuite
Languages
English
Spanish
French
Cat Tools
- Trados
- Transplicity
- MemoQ
- Sugar
- Memsource
- Jira
Timeline
Localization Project Manager
Acolad
01.2020 - 01.2022
Localization Project Manager
Trusted Solutions
01.2019 - 01.2020
Freelance Translator
Isabel LLorente
01.2015 - Current
Customer Service Representative
Emirates Airline
01.2013 - 01.2019
BACHELOR - PSYCHOLOGY
UMAI
Bachelor of Arts -
UBA
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