Donna Adams
Siloam Springs
Summary
Results-driven Food Safety Quality Assurance Supervisor at Simmons Foods with experience in regulatory compliance and internal auditing. Successfully implemented preventive measures to enhance product safety and resolved customer complaints with exceptional communication skills. Proven track record in quality documentation and corrective actions, ensuring adherence to high standards.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Food Safety Quality Assurance Supervisor
Simmons Foods
Siloam Springs
04.1999 - Current
- Communicated any nonconformities promptly to management and documented corrective actions taken.
- Managed pest control programs including monitoring traps and documenting findings.
- Identified potential sources of contamination or cross-contamination within the facility and implemented preventive measures accordingly.
- Led internal audits to identify areas for improvement and ensure adherence to quality management systems.
- Adhered to safety regulations during inspections.
- Fielded customer complaints and rectified service issues.
- Reviewed and approved quality-related documents, ensuring compliance with internal and external standards.
Customer Service Manager
Walmart
Jay
04.1996 - 03.1999
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Monitored staff performance to ensure adherence to customer service standards.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs05-1986
Skills
- Regulatory compliance
- Internal auditing
- Corrective actions
- Quality documentation
- Preventive measures
- Pest control management
Certification
- Lean Learning Experience
- SOP, GMP, and HACCP
- Internal Auditor
- 7 Habits of Highly Effected People
- Certified Supervisor Program
- Best 212
- Development of HACCP Plan
- Food Defense
- Food Safety Validation
- YUM brands
- Speed of Trust
Affiliations
- I am very active in my church. I oversee our connections ministry and serve on our serve team
- I enjoy racing, concerts, festivals, game nights, and my grandkids
- I love people! Building relationships and connecting people
Timeline
Food Safety Quality Assurance Supervisor
Simmons Foods
04.1999 - Current
Customer Service Manager
Walmart
04.1996 - 03.1999
High School Diploma -
Siloam Springs High School
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