Emily Folsom
Fort Smith
Summary
Detail-oriented accounting student at the University of Arkansas seeking an internship. Eager to apply academic training and customer-facing experience in a professional accounting environment while working toward CPA certification.
Overview
11
11
years of professional experience
Work History
Business Solutions Administrator
Goodyear Tire and Rubber Company
10.2017 - Current
- Manage billing and invoicing support for national commercial fleet accounts
- Serve as a liaison between internal teams, vendors, and clients to ensure billing accuracy and resolve discrepancies
- Developed and proposed improvements to systems and workflows, making processes more efficient for both customers and internal teams.
- Enhanced client relationships by delivering tailored advice and demonstrating in-depth product knowledge.
- Relied on by senior leadership to create clear presentations and reports they can trust.
- Developed comprehensive knowledge base for easy access by all team members, significantly reducing onboarding time.
Subject Matter Expert – Bank of America Credit Card Services
Sykes Enterprises
03.2014 - 10.2017
- Specialized in resolving escalated customer concerns, including billing disputes and fraud claims
- Promoted to SME role to mentor and support team members on policy, tools, and customer service strategies
- Collaborated with training and QA teams to improve onboarding and process adherence
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
Education
Bachelor of Science - Accounting
University of Arkansas – Sam M. Walton College of Business
Fayetteville05.2028
Skills
Process Improvement
MS office
Professional Communication
Problem Solving
Time Management
Team Collaboration
Stakeholder relations
Attention to detail
Timeline
Business Solutions Administrator
Goodyear Tire and Rubber Company
10.2017 - Current
Subject Matter Expert – Bank of America Credit Card Services
Sykes Enterprises
03.2014 - 10.2017
Bachelor of Science - Accounting
University of Arkansas – Sam M. Walton College of Business
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