Gracie Horn
Huntsville
Summary
Dynamic and detail-oriented professional with extensive experience at Black Brew Coffee, excelling in customer service and inventory management. Proven ability to enhance sales through effective product displays and training others. Skilled in espresso preparation and committed to maintaining high standards of food safety and quality control. Adaptable and proactive in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Barista
Black brew coffee
Columbus
07.2024 - 08.2024
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Monitored inventory levels of supplies and restocked when necessary.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other supplies.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Baker/Deli Clerk
Harter House Meats
Berryville
10.2023 - 02.2024
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Rotated stock as needed to keep freshness intact.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Oversaw baking and cooking training to assist new staff members in professional development.
- Inspected all bakery products and removed any found to possess defects.
- Designed appealing product displays to maintain unique presentation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Met with customers to discuss needed bakery items and take orders.
- Wrapped items in plastic in preparation for display and to sell to customers.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Attended training sessions related to food safety procedures and techniques.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
- Adapted measurements to meet quantity of bakery items being prepared.
- Placed orders for additional supplies when necessary based on production needs.
- Baked fresh bread and pastries for cafes and restaurants.
- Maintained temperature, sweep and sanitation logs to document proper conditions.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Evaluated raw ingredients and baked goods, assessing for quality control purposes.
- Blended ingredients and mixed dough, following recipes.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Retail Clerk
Jay Galyen
Eureka Springs
05.2022 - 05.2023
- Making sure the store was restocked and always neat and tidy
- Helping customers with questions
- Performing many different tasks around the store in different departments
- Organized store by returning merchandise to proper areas and restocked displays.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Described merchandise and explained use, operation and care.
- Bagged or packaged purchases and wrapped gifts.
- Verified that all promotional materials were accurately displayed throughout the store.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Received shipments from vendors and verified contents against invoices.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Prepared special orders for customers when requested items were out of stock.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Education
GED -
Berryville Highschool
Berryville, Arkansas05-2022
Skills
- Baking techniques
- Inventory management
- Food safety compliance
- Customer service
- Sales promotion
- Product display
- Team coordination
- Order fulfillment
- Quality control
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Training others
- Multitasking Abilities
- Staff training
- Food storage management
- Supply ordering
- Active listener
- Flexible schedule
- Food and beverage pairing
- Espresso preparation
- Point of sale
- Clear communication
- Nutritional knowledge
- Teamwork and collaboration
- Coffee brewing
- Food presentation
- Adaptive and creative
- Hospitality and professionalism
- Espresso machine operation
- Order preparation
- Brewing techniques
- Customer interaction
- Cleaning and sanitizing
- Available weekends
- Detail-oriented
- Menu memorization
- Adaptability and flexibility
- Packaging and labeling
- Opening and closing procedures
Work skills
- Have had lots of experience in resturarant/bakery/deli/and barista brewing
- Years of good customer service experience
- Have had experience being an iron worker and also warehouse experience/exposure
- Learned how to receive merchandise from lenders and organize effectively
Timeline
Barista
Black brew coffee
07.2024 - 08.2024
Baker/Deli Clerk
Harter House Meats
10.2023 - 02.2024
Retail Clerk
Jay Galyen
05.2022 - 05.2023
GED -
Berryville Highschool