Jennifer Torres
McRae
Summary
- 5 years of Customer-facing roles in two different industries, including customer service and administrative assistant
- Excellent verbal and written communication skills
- Fluent communicator in two languages, including English and Spanish
- Skilled with Microsoft ( Word, Excel, and Powerpoint)
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Sea Turtle Pools LLC
05.2024 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Car Hop
Sonic Drive-In
04.2019 - Current
- Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Operated headset communication system to take orders quickly and accurately from customers.
- Resolved customer complaints professionally, finding mutually agreeable solutions.
- Increased customer satisfaction by providing prompt and friendly service.
- Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.
- Enhanced sales by upselling menu items and promoting daily specials.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Collaborated with team members to provide exceptional customer experiences.
- Improved efficiency by restocking supplies during downtime periods between orders.
- Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
- Maximized customer loyalty through consistent attention to detail and excellent communication skills.
Education
Associate of Science - Business
Arkansas State University - Beebe
Beebe, AR04.2024
High School Diploma -
Searcy High School
Searcy, AR05.2021
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Professional Communication
- Verbal Communication
- Business Administration
Timeline
Administrative Assistant
Sea Turtle Pools LLC
05.2024 - Current
Car Hop
Sonic Drive-In
04.2019 - Current
Associate of Science - Business
Arkansas State University - Beebe
High School Diploma -
Searcy High School
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