Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jose Casas

Clarksville

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in shipping and receiving operations. Proven track record in team leadership and process improvement, enhancing efficiency by implementing cross-training programs. Skilled in relationship building and safety management, ensuring high standards in warehouse operations and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Receiving Manager

Walmart
11.2023 - Current
  • Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
  • Managed shipping and receiving team, overseeing training, schedules and work assignments.
  • Coordinated logistics operations including scheduling truck deliveries and managing dock appointments efficiently.
  • Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
  • Led team meetings focused on continuous improvement initiatives, fostering a culture of collaboration and excellence among staff members.

Shipping Manager

Walmart
08.2021 - 10.2023
  • Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
  • Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Lead team of 60 employees packaging, palletizing and shipping up to 75,000 boxes per day.
  • Improved workflow efficiency through the implementation of cross-training programs within the shipping department.

CSD Lead

Walmart
04.2021 - 06.2021
  • Streamlined workflow for the team, resulting in improved efficiency and productivity.
  • Provided mentorship and guidance to junior team members in developing their skills and expertise in the CSD domain.
  • Participated in strategy development sessions with senior management to align CSD initiatives with broader organizational goals.
  • Created standardized templates for documentation purposes that simplified processes while maintaining professionalism.
  • Conducted regular performance reviews, providing constructive feedback for employee development.

Relationship Banker

Arvest
03.2019 - 06.2020
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.

Loan Review Specialist

Bank OZK
05.2018 - 03.2019
  • Expedited turnaround times for urgent reviews without compromising quality or accuracy of assessments.
  • Contributed to ongoing improvement efforts through participation in training programs and workshops related to lending industry regulations and best practices.
  • Streamlined reporting processes by automating data extraction and analysis tools, saving time for team members.
  • Collaborated with collections and recovery teams, providing insights on borrower credit history to facilitate effective loan resolution strategies.
  • Supported underwriting team in making informed decisions by providing detailed loan reviews and risk assessments.

Education

Bachelor of Science - Marketing Management

Arkansas Tech University
Russellville, AR
08-2018

Skills

  • Warehouse safety
  • Shipping and receiving
  • Maintaining safety
  • Warehouse operations
  • Safety management
  • Staff training
  • Discrepancy processing
  • Team leadership
  • Verbal and written communication
  • Relationship building and management
  • Microsoft office

Accomplishments

  • Achieved top 2 ranking in receiving by streamlining process for unloaders.
  • Used Microsoft Excel to develop LOS tracking for deliveries. Reducing to under 2 hours.
  • Supervised team of 60 staff members and achieving top 3 ranking in shipping while meeting quality metrics.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Receiving Manager

Walmart
11.2023 - Current

Shipping Manager

Walmart
08.2021 - 10.2023

CSD Lead

Walmart
04.2021 - 06.2021

Relationship Banker

Arvest
03.2019 - 06.2020

Loan Review Specialist

Bank OZK
05.2018 - 03.2019

Bachelor of Science - Marketing Management

Arkansas Tech University

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Jose Casas