Joshua Marcaletti
Alma
Summary
I am a highly motivated professional with a unique combination of business expertise and management skills, with the ability to combine business development and technical proficiency for any business. I am looking to use my skills in a challenging competitive team environment to propel the companies' focus of people service profit.
Overview
24
24
years of professional experience
Work History
Sort Operations Manager
Fedex Ground
Fort Smith, AR
08.2019 - Current
- Managed daily logistics operations, ensuring timely package delivery and customer satisfaction.
- Oversaw workforce scheduling, optimizing labor resources to meet fluctuating demands.
- Implemented training programs for new hires, improving team performance and safety compliance.
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Implemented Fedex 2.0 Merger rollout.
- Supported and Assisted struggling facilities During 2.0 Rollout
- Developed strategic plans that aligned with corporate objectives, promoting long-term operational success.
- Mentored junior staff in best practices, fostering a culture of accountability and excellence within the team.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
OPERATIONS MANAGER
Fedex Ground
Fort Smith, Arkansas
02.2017 - 08.2019
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies at our local level
- Implemented policies and standard operating procedures for continuous improvement for our local operations success
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels for our local and satellite stations
- Assisted with hurricane relief support efforts.
- Aided in the Opening of New Facilities
- Supported Failing Operations Providing Constructive Feedback
- Produced an Effective Local Solution for Single System for Contractors and Local Facility
- Discovered a more Efficient way of Proficiency with the Home Delivery Operation
OPERATIONS COORDINATOR
Fedex Ground
Fort Smith, AR
04.2013 - 01.2017
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Ensured compliance with all company standards and procedures.
- Monitored employee productivity and optimized procedures to reduce costs.
- Reviewed shift reports to understand current numbers and trends in areas
- Provided direction and guidance to internal teams in order to achieve targets.
P & D OPERATIONS MANAGER
Fedex Ground
Van Buren, Arkansas
09.2009 - 04.2013
- Strengthened Daily P&D Functions/Awarded Terminal of the Year and Best Preload in Company
- Coordinated Daily Dock Operational Support and Training with Local Staff
- Maximized Operational Support and Training in other District Facilities
Outbound Service Manager
Fedex Ground
Fort Smith, AR
05.2006 - 09.2009
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Managed team performance, providing coaching and development to enhance service delivery.
- Implemented process improvements resulting in increased operational efficiency and reduced costs.
- Coordinated cross-functional communication to resolve service issues promptly and effectively.
Quality Assurance Specialist
Fed Ex Ground
Fort Smith, AR
09.2002 - 05.2006
- Conducted quality audits to ensure compliance with operational standards and industry regulations.
- Developed and implemented testing protocols to enhance product reliability and performance.
- Collaborated with cross-functional teams to identify process improvements and reduce defects.
- Trained staff on quality assurance best practices, fostering a culture of continuous improvement.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
Education
Associate of Arts - Business Administration And Logistics
University of Arkansas
Fort Smith, ARSkills
- Operations leadership, management, and logistics
- Managerial experience
- Effective managerial techniques
- Operations management
- Understanding of office operations
- Search and rescue experience
- Problem-solving
- Team leadership
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Interpersonal communication
- Forecasting and scheduling
Accomplishments
FY20 Station Peak Performer
FY20 Sort Manager of the Month January
FY21 Employee of the Month December
FY22 Sort Manager of the Month October
FY22 Safety Values Award
FY22 Sort Manager of the Year
FY24 Sort Manger IB & OB Sort Recognition
FY24 Peak Injury Free
FY24 Linehaul Station Performance of the year
FY26 Outbound Sort Manager of the Year
Timeline
Sort Operations Manager
Fedex Ground
08.2019 - Current
OPERATIONS MANAGER
Fedex Ground
02.2017 - 08.2019
OPERATIONS COORDINATOR
Fedex Ground
04.2013 - 01.2017
P & D OPERATIONS MANAGER
Fedex Ground
09.2009 - 04.2013
Outbound Service Manager
Fedex Ground
05.2006 - 09.2009
Quality Assurance Specialist
Fed Ex Ground
09.2002 - 05.2006
Associate of Arts - Business Administration And Logistics
University of Arkansas