LATAVIOUS STEPHENSON
Little Rock
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying expertise in [Product or Service] to building robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates, key focus is professionalism at all time.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
The Haven Detox
11.2024 - Current
- Facilitated on-site activities, support groups, and outings for clients.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Client transport to appointments, hospital & personal visits.
Wireless Sales Associate
Cricket Wireless
04.2022 - Current
- Led recruitment strategies for the successful sourcing of candidates that best met the employer's needs
- Build relationships with customers and organizations throughout the South
- Atlanta Region
- Conducted background checks, drug screens and
- I-9 and E-verify audits
- Successfully retained client business, grew database of skilled candidates, and led branch in multiple years of profitability
- Managed flow of candidate experience, from phone screening through interview and hiring process
- Strategized sourcing methods for locating qualified applicants through advertising efforts, web marketing, cold calling, and networking
- Process payroll for up to 200 staff and employees.
Murano Tailored Specialist
Dillard's
06.2023 - 11.2024
- Followed all company policies and procedures to deliver quality work.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Personalized tailoring accommodated for client needs.
Wireless Sales Associate
Cricket Wireless
04.2022 - 06.2023
- Responsible for opening and closing the store.
- Handling large amounts of money, making deposits each night after closing.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Men's Shoes Sales Associate
Dillards
01.2021 - 11.2021
- Monitored customer order process and addressed client issues/concerns.
- Leveraged trends in customer marketplaces to shape value-added solutions and approaches.
- Greet and interact with clients.
- Consults with customers to understand their needs and preferences related to merchandise.
- Processes returns and exchanges.
- Performs other duties as assigned.
Picker/Support/Forklift Operator/Shipping & Receiving Clerk
Dillard's Fulfillment Center
04.2018 - 12.2020
- Willing to learn and take direction while working in a highly collaborative team environment.
- Used equipment such as loaders, hand trucks, forklifts and cranes safely.
- Relocated goods from dock area to appropriate storage locations.
- Sustained forklift functionality by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
- Rotated stock and cleared sales floor of debris.
- Inspected lifts before use to ensure proper.
- Communicated with team members to coordinate efficient and accurate movements.
- Recorded count and condition of all cargo received.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Maintained current forklift training and certification as required by company policies.
- Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Secured loads on pallets to minimize damage and worker injuries.
- Filled out inspection logs at beginning of each shift.
- Checked inbound and outbound products, inspected for damage and recorded product COD dates.
FOOD RUNNER
Movie Tavern Inc
04.2018 - 09.2018
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions
- Greeted newly seated guests quickly and efficiently
- Calculated charges, issued table checks and collected payments from customers
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests
- Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Accommodated guests with children and special needs to promote comfortable dining experience.
COURTESY CLERK
Longhorn Steakhouse
09.2017 - 04.2018
Courtesy Clerk/Cashier
Kroger
06.2014 - 05.2016
- Assisted with purchases, locating items and signing up for rewards programs.
- Operated cash register, collected payments and provided accurate change.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Oversaw collection shopping carts from parking lot to maintain clean, organized area.
- Packaged or bagged purchases, assisting customer with purchase and in- vehicle loading.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered questions and informed customers of current sales and promotions.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Demonstrated and explained merchandise, selecting and suggesting options suitable for the customers needs.
- Retrieved merchandise from sales floor, stock room, or other inventory locations; places special orders.
- Collects payment using the store point of sale system.
SALES REPRESENTATIVE
EXPERIENCECONTINUED
01.2014 - 01.2016
- Conducted work-site evaluations with an emphasis on safety and mitigating negative circumstances
- Prepare weekly reports for VP to review
- Responsible for Accounts Receivable for all customers
- Manage workers compensation program to ensure the safety of all employees; respond to workplace
- Incidents and investigate all accidents according to company policies
- Supervisory responsibilities include, planning, assigning, and directing work; appraising performance;
- Discipline employees; addressing complaints and resolving problems
- Administered benefits information and facilitate open enrollment.
Education
Bachelor of Science - Social Work
University of Arkansas At Little Rock
Little Rock, AR05-2027
Associate of Science - Liberal Arts And Sciences
UA- Pulaski Technical College
North Little Rock, AR12-2024
Bachelor of Arts - Architecture/Interior Architecture
The University of Memphis
Memphis, TNHigh School Diploma -
North Little Rock High School
NORTH LITTLE ROCK, AR01.2016
Skills
- Types 40 wpm
- Multitasking
- Skilled problem solver
- Telephone etiquette
- Data entry
- Customer service
- Good communication skills
- Computer Literate
- Stocking
- Record keeping
- Product and service knowledge
- Product management and pricing
- Sales closing
- Post-sales support
- 6s: Sort, Set, Shine, Standardize, Sustain, Safety
Certification
- CPR Certified
- Certificate of Completion in Addressing Tobacco Use in the Behavioral Health Population
Timeline
Behavioral Health Technician
The Haven Detox
11.2024 - Current
Murano Tailored Specialist
Dillard's
06.2023 - 11.2024
Wireless Sales Associate
Cricket Wireless
04.2022 - 06.2023
Wireless Sales Associate
Cricket Wireless
04.2022 - Current
Men's Shoes Sales Associate
Dillards
01.2021 - 11.2021
Picker/Support/Forklift Operator/Shipping & Receiving Clerk
Dillard's Fulfillment Center
04.2018 - 12.2020
FOOD RUNNER
Movie Tavern Inc
04.2018 - 09.2018
COURTESY CLERK
Longhorn Steakhouse
09.2017 - 04.2018
Courtesy Clerk/Cashier
Kroger
06.2014 - 05.2016
SALES REPRESENTATIVE
EXPERIENCECONTINUED
01.2014 - 01.2016
- CPR Certified
- Certificate of Completion in Addressing Tobacco Use in the Behavioral Health Population
Bachelor of Science - Social Work
University of Arkansas At Little Rock
Associate of Science - Liberal Arts And Sciences
UA- Pulaski Technical College
Bachelor of Arts - Architecture/Interior Architecture
The University of Memphis
High School Diploma -
North Little Rock High School
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