Masanue Outland
Littlerock
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Achieved cohesive operational workflows through efficient task delegation and workload management.
Overview
5
5
years of professional experience
Work History
Server/Barback
The Xperience Kitchen + Lounge
12.2023 - Current
- Utilized strong multitasking skills by managing multiple tables simultaneously, running food and beverages for myself and coworkers without compromising service quality.
- Taking customer orders with a focused attention to customer needs while making proper recommendations.
- Worked with POS system to place orders, manage checks, and handle complimentary items.
- Collaborated with servers, kitchen staff, bartenders, bussers, and management to ensure an efficient workflow.
- Maintained a clean and orderly dining area along with great customer service for an enjoyable guest experience.
- Setting up tables for large parties
- Cross-training behind the bar as a barback. Consisted of refilling items, ensuring clean glassware, and pre-bussing tables.
Assistant Store Manager
Zumiez
10.2021 - Current
- Operating cash registers correctly, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Accurately completing customer exchanges and/or returns.
- Processing store shipment by placing items with the right vendor groupings.
- Completed opening and closing procedures and developed personal routines to improve daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness, organization and implementing strategic merchandise displays.
- Creatively rotated merchandise and displays to feature new items and promotions.
- Resolved any issues within the store and moving store fixtures to ensure an easy shopping experience.
- Managed online orders sent outgoing or incoming.
- Training new hires and lower-level management to company standards.
- Containing loss-prevention and accurate store inventory.
- Assisted the store manager in analyzing sales data to make informed decisions on improving overall store performance
- Maintained the same standard operational flow when the store manager was away.
- Identifying customer needs, directing them to their desired items, and following up.
- Training with the Store Manager to learn and grow as a store manager prospect.
Tax Associate
Ocran & Associates
02.2021 - 05.2021
- Maintained a clean and orderly office environment.
- Completed receptionist duties by answering all incoming phone calls, scheduling client appointments, setting up new clients in the database.
- Gathered and verified sensitive documents with integrity.
- Maintained records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Trained underneath the accountant to accurately prepare income tax returns and tax research.
- Follow- up on the status of pending tax returns upon client requests.
Finance Intern
Avanceon
10.2019 - 01.2020
- Closely collaborated underneath the finance assistant to complete daily operational tasks.
- Maintained precise, up-to-date financial spreadsheets and databases for reliable reference.
- Prepared and posted financial journal entries using Oracle NetSuite
- Reviewed company calender through Microsoft Outlook.
- Drafted and reviewd expense reports utilizing Microsoft Excel.
- Maintained accounts payable by daily invoicing.
- Post payment for company credit card payments.
Education
Bachelor of Science - Finance
Immaculata University
Immaculata, PA05.2020
Bachelor of Science - Business Administration
Immaculata University
Immaculata, PA05.2020
High School Diploma -
Octorara Area High School
Atglen, PA06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Staff Training and Development
- Task Delegation
- Retail Operations
- Workload Management
- Organization skills
- Local, state, and federal tax returns
- Data Entry
- Problem-Solving
- Attention to Detail
Timeline
Server/Barback
The Xperience Kitchen + Lounge
12.2023 - Current
Assistant Store Manager
Zumiez
10.2021 - Current
Tax Associate
Ocran & Associates
02.2021 - 05.2021
Finance Intern
Avanceon
10.2019 - 01.2020
Bachelor of Science - Finance
Immaculata University
Bachelor of Science - Business Administration
Immaculata University
High School Diploma -
Octorara Area High School
Similar Profiles
Meisal Arodi SitepuMeisal Arodi Sitepu
Marketing and Public Relations at Platinum Kitchen, Bar & LoungeMarketing and Public Relations at Platinum Kitchen, Bar & Lounge
Mia ColangeloMia Colangelo
Restaurant Hostess at Snowbird Cocktail Lounge & KitchenRestaurant Hostess at Snowbird Cocktail Lounge & Kitchen
Alexis OteroAlexis Otero
Bartender at ProAbition Kitchen & Whiskey LoungeBartender at ProAbition Kitchen & Whiskey Lounge