Natasha N. Monaco
Orlando,FL
Summary
Dynamic Benefits and Client Manager with expertise in client relationship management, benefits administration, and workflow optimization. Proven track record of enhancing client satisfaction, streamlining processes, and delivering tailored support in fast-paced environments. Exceptional communication, problem-solving, and organizational skills drive a focus on client retention and operational efficiency. Committed to fostering strong partnerships and delivering impactful solutions that address diverse client needs.
Overview
9
9
years of professional experience
Work History
Executive Assistant to Owner
Servodata
Orlando Fl
08.2025 - Current
- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Developed and maintained comprehensive filing systems for efficient document retrieval.
- Facilitated communication between departments, enhancing collaboration and information flow.
- Managed travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Streamlined office processes, leading to improved productivity and operational efficiency.
- Prepared detailed meeting agendas and minutes, promoting accountability and follow-up actions.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Served as a liaison between departments to facilitate effective communication throughout the company.
Health Client Manager
Alight Solutions
Remote
09.2022 - 05.2025
- Managed Approximately 20 clients, each having 1000 or more employees.
- Manages the projects on the team from beginning to end by working with the team at large.
- Main point of contacts for client’s contacts and shares responsibilities for building trusting client relationships
- Seamlessly works with a team of colleagues focused on risk mitigation, client delivery and satisfaction using operational dashboards and project logs.
- Able to manage multiple projects, clients, and deliverables with varying milestones, timeline, and deadlines.
- Effectively communicates agendas and resolutions during internal and external meetings.
Broker Manager
Brouchard Insurance/ Marsh MMA
Orlando Fl
10.2021 - 06.2022
- Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
- Work on building long term relationships with key client decision makers stay abreast of key changes within client organization.
- Ensure timely completion of renewals and midterm adjustments.
- Develop meaningful working relationships with insurers through regular contact and liaison to better serve clients.
TPA Account Manager II
Paylocity
Lake Mary Fl
09.2020 - 10.2021
- Managed book of 250 clients to maintain availability, problem solve, troubleshoot, and effectively resolve issues for the client; escalate when needed.
- Provide professional and appropriate internal/external communications as well as progress updates to all parties involved.
- Understand performance needs, adjust behaviors, and identify where additional client support is needed.
- Partnered with the payroll team to resolve deduction issues of benefits and coding.
Sr. Long Term Disability Analyst
Hartford
Lake Mary Fl
06.2017 - 07.2020
- Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements the LTD policy.
- Investigate claims to determine if the insured person qualifies based on ADA, FMLA and client requirements while reviewing the claim.
- Working with medical professionals to obtain records to support the claim.
- Provided Timely decisions.
- Fostered a culture of teamwork among peers and management.
- Customer Loyalty and Quality are at or above benchmark.
Skills
- Proven ability to drive results, in a goal oriented environment
- Ability to manage multiple projects and priorities in fast paced conditions
- Led 2-3 successfully completed projects annually
- Ability to solve problems under pressure and create positive resolutions
- Flexible and adaptable with changing priorities in a fast-paced environment
- Strong ability for mentoring new talent while working as a team
- Adept at handling multiple computer applications in a windows environment
- Expert-level proficiency with Microsoft Office and PeopleSoft based HRIS
- Proficient in Navigator and Jira
- Entry level experience Workday
- Client services
- Staff training and development
- Strategy development
- Team oversight
Timeline
Executive Assistant to Owner
Servodata
08.2025 - Current
Health Client Manager
Alight Solutions
09.2022 - 05.2025
Broker Manager
Brouchard Insurance/ Marsh MMA
10.2021 - 06.2022
TPA Account Manager II
Paylocity
09.2020 - 10.2021
Sr. Long Term Disability Analyst
Hartford
06.2017 - 07.2020
Certifications
Florida 2-15 Health and Life Annuities and Variable contracts. Estimated Completion December 2026
Human Resource Management Technical Certificate Completed January 2009