Mental health unit coordinator with a strong background in patient assessments and treatment plan development. Skilled in crisis intervention, therapeutic engagement, and collaboration with healthcare teams. Passionate about enhancing patient well-being through effective communication and access to community resources.
Overview
14
14
years of professional experience
1
1
Certification
Work History
QBHP
Counseling Clinic
Benton
11.2025 - Current
Facilitated individual and group therapy sessions to enhance coping strategies.
Conducted assessments to identify needs and formulate treatment plans.
Monitored client progress and adjusted interventions to optimize treatment effectiveness.
Provided direct assistance to clients facing behavioral health challenges, fostering resilience and recovery.
Collaborated with multidisciplinary teams for coordinated, comprehensive care.
Tracked medication adherence to ensure compliance with prescribed regimens.
Linked individuals to community resources for housing, job training, and legal aid, enhancing support networks.
Advocated for patients during interactions with insurance companies regarding care plans.
Unit Coordinator
Pinnacle Pointe Behavioral Hospital
Little Rock
05.2013 - 04.2026
Coordinated daily operations and schedules for healthcare unit staff and resources to ensure seamless delivery of care.
Supported multidisciplinary teams in developing tailored treatment plans.
Facilitated communication between medical staff and patients, enhancing clarity and service delivery.
Assisted with patient admissions, including vital signs, safety searches, and orientation.
Maintained accurate documentation to ensure compliance with protocols.
Managed patient records, adhering to healthcare regulations.
Oversaw inventory management for medical supplies, ensuring timely availability.
Implemented process improvements that streamlined workflow and optimized unit operations.
QBHP
New Beginnings Behavioral Health Services
Little Rock
04.2016 - 02.2018
Conducted behavioral assessments to identify client needs and inform targeted treatment goals.
Developed individualized treatment plans based on evaluations and client progress.
Provided crisis intervention strategies for clients in high-stress situations.
Facilitated group therapy sessions to enhance peer support and foster client engagement.
Collaborated with multidisciplinary teams to ensure comprehensive care for clients.
Educated clients and families on mental health resources and effective coping strategies.
Documented client progress and treatment modifications in electronic health records.
Advocated for clients' rights and access to necessary services within the organization.
Mental Health Technician
Centers for Youth and Families
Little Rock
03.2012 - 10.2017
Provided crisis intervention and de-escalation techniques during challenging situations.
Facilitated group sessions to enhance patient participation and engagement in treatment.
Monitored patient behavior, ensuring adherence to safety protocols throughout shifts.
Maintained accurate records and supported treatment plans as per hospital guidelines.
Educated patients on coping strategies and provided guidance on accessing mental health resources.
Collaborated with interdisciplinary teams to create individualized care plans.
Established trusting relationships with clients, fostering a supportive environment for their recovery.
Observed and documented significant changes in patient behavior for clinical review.
Education
High School Diploma -
Wynne High School
Wynne, AR
08-2004
Skills
Behavioral treatment planning
Patient care and safety
Patient advocacy
Crisis de-escalation
Documentation management
Client communication
Team collaboration and management
Organizational decision-making
Adaptability under pressure
Behavioral coaching
Conflict resolution
Active listening
Certification
Handle with Care Instructor
Verbal De-escalation Instructor
CPR and First Aid Instructor
Accomplishments
2025 Employee of the Month Pinnacle Pointe Hospital
Qualified Behavioral Health Professional (QBHP) / Social Work Intern at NextStep CounselingQualified Behavioral Health Professional (QBHP) / Social Work Intern at NextStep Counseling