Summary
Overview
Work History
Education
Skills
References
Timeline
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VERONICA A. LEWIS

El Dorado

Summary

Dynamic professional with extensive experience in customer service and payment processing at SHAKTI INC. Proven ability to enhance guest relations and manage reservations effectively. Skilled in conflict resolution and team supervision, consistently ensuring high standards of service and operational efficiency. Committed to delivering exceptional experiences and maintaining inventory integrity.

Overview

4
4
years of professional experience

Work History

Front Desk Clerk

SHAKTI INC
Eldorado
01.2024 - Current
  • Responded promptly to emails sent by customers seeking assistance with their stay.
  • Processed payments accurately and efficiently.
  • Scheduled wake-up calls for guests who requested them.
  • Processed credit card, cash, and other forms of payment for guest accounts.

Key Holder

Shoe Show
Eldorado
05.2022 - 10.2024
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Inspected physical condition of store premises to identify any maintenance issues.
  • Conducted regular audits on store supplies to maintain adequate inventory levels.

CASHIER/Cook Operator

Shell Gas Station
Eldorado
09.2021 - 01.2024
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Performed other duties as assigned by management.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Answered customer inquiries regarding store policies and procedures.

Education

High School Diploma -

VALLEY HIGH SCHOOL
Las Vegas, NV
05-1990

Some College (No Degree) - Accounting and Finance

University of Minnesota
Minneapolis, MN

Skills

  • Customer service
  • Payment processing
  • Inventory management
  • Scheduling appointments
  • Cash handling
  • Communication skills
  • Time management
  • Conflict resolution
  • Team supervision
  • Problem solving
  • Store operations
  • Customer relationship management
  • Listening skills
  • Reservation management
  • Guest relations
  • Guest reception

References

References available upon request.

Timeline

Front Desk Clerk

SHAKTI INC
01.2024 - Current

Key Holder

Shoe Show
05.2022 - 10.2024

CASHIER/Cook Operator

Shell Gas Station
09.2021 - 01.2024

High School Diploma -

VALLEY HIGH SCHOOL

Some College (No Degree) - Accounting and Finance

University of Minnesota

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VERONICA A. LEWIS