Kristin Conley
Fort Smith
Summary
I am a highly trained administrative professional with a background consisting of customer service and leadership development. I bring a uniquely positive demeanor to the team and encourage coworkers to shine their brightest throughout the workday. Through proven analysis, I have developed processes that allow me and my team to grow on a professional and personal level. I have experience working in fast-paced environments while maintaining the highest standards. I am seeking employment that will allow me to build strong relationships with customers and coworkers as we exceed our goals within the company and within ourselves.
Overview
17
17
years of professional experience
Work History
Insurance Authorization Specialist
Central Arkansas Nursing Center
03.2024 - Current
- Collaborated with healthcare providers to ensure proper documentation for successful authorizations.
- Increased efficiency of the authorization process with effective communication among multidisciplinary teams.
- Achieved higher accuracy rates in authorizations, utilizing attention to detail and organizational skills.
- Streamlined workflow processes for faster turnaround times, using data-driven approaches and continuous improvement techniques.
- Streamlined insurance authorization processes by implementing efficient workflow strategies.
- Ensured continuity of care for patients by tracking expiring authorizations and initiating renewals as needed.
Intake Verification Specialist
Snelling Staffing (Aegis Therapies)
12.2023 - 03.2024
- Verify physician fax numbers and send documentation to physician offices for signatures to maintain Medicare compliance.
Patient Service Representative
Aston Carter Staffing (Mercy Contact Center)
08.2023 - 11.2023
- Assist patients in scheduling appointments and refilling medication through Epic database
- Maintain positive demeanor while discussing urgent matters with patients and relaying information to medical staff
- Assist coworkers in understanding processes and procedures of patient care responsibilities.
Data Entry Representative
Dillmeier Glass
04.2022 - 07.2023
- Study different types of drawings for glass fabrication through CAD and PDF files
- Ensure delivery through frequent communications with other departments
- Use Microsoft Excel for cost analysis to determine costs and profits
- Build great rapport with clients
- Enter quotes and orders while maintaining relationships with various customers via Microsoft Outlook
- Keep track of quotes, orders, complaints, and any other communication with clients through Salesforce.
Escalation Resolution Specialist
Experian
04.2017 - 08.2019
- Discuss credit concerns with customers
- Coach agents on customer service & negotiation skills
- Keep track of issues for customers
- Work with multiple teams to find resolution for IT issues.
Shift Supervisor
Starbucks
08.2015 - 04.2017
- Provide a positive and clean environment for customers
- Count inventory and safe cash at the end of every shift
- Train new baristas on procedures and Starbucks philosophy
- Discuss inventory and health of environment with Manager.
Global Escalations Specialist
Experian
06.2008 - 02.2015
- De-escalate customer concerns regarding finances, general credit, and website issues
- Track website issues, submit tickets into IT department
- Work with multiple departments for customer resolution/satisfaction
- Assist in training development for call center agents
- Coach agents on customer service & negotiation skills.
Education
75 Credits - History
University of Arkansas - Fort Smith
Skills
- Attention to Detail
- Training/Leadership Development
- Proficient in Time Management
- Excellent Multi-Tasking
- Solution Oriented
- Excellent Customer Service & De-escalation
- Proficient in Microsoft Office & Google Workspace
- Strong communication skills
- Active listening
About Me
I am a firm believer in the Golden Rule. I enjoy spending time with my community by volunteering to help the less fortunate, perusing through a local farmer's market, or attending a comedy show. My hobbies include photography, reading, poetry, music, and outdoor activities.
Awards
Lean Six Sigma - Yellow Belt
Timeline
Insurance Authorization Specialist
Central Arkansas Nursing Center
03.2024 - Current
Intake Verification Specialist
Snelling Staffing (Aegis Therapies)
12.2023 - 03.2024
Patient Service Representative
Aston Carter Staffing (Mercy Contact Center)
08.2023 - 11.2023
Data Entry Representative
Dillmeier Glass
04.2022 - 07.2023
Escalation Resolution Specialist
Experian
04.2017 - 08.2019
Shift Supervisor
Starbucks
08.2015 - 04.2017
Global Escalations Specialist
Experian
06.2008 - 02.2015
75 Credits - History
University of Arkansas - Fort Smith
Similar Profiles
Stephanie BeckhamStephanie Beckham
Business Office Assistant Consultant at Nursing Consultants Inc.Business Office Assistant Consultant at Nursing Consultants Inc.
Emma CarrollEmma Carroll
Housekeeper at Arkansas Nursing And Rehabilitation CenterHousekeeper at Arkansas Nursing And Rehabilitation Center
Jodi PearsonJodi Pearson
Medical Receptionist at Central Arkansas Surgical CenterMedical Receptionist at Central Arkansas Surgical Center