Misty Marie Lambert
Bella Vista,AR
Summary
Dynamic customer service professional with extensive experience at Truck Patch Health Food Store, recognized for enhancing customer satisfaction and loyalty. Proven ability in inventory management and team training, leveraging superb customer service skills to drive sales and improve operational efficiency. Committed to creating positive customer interactions and fostering a collaborative team environment.
Overview
11
11
years of professional experience
Work History
Customer Service
Truck Patch Health Food Store
07.2009 - 07.2011
- Provided exceptional customer service, creating positive interactions that enhanced company reputation.
- Display creator
- Received orders of merchandise
- Restocked shelves
Store Manager
Anchorage Boutique
01.2005 - 08.2008
- Supervised daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored team members on sales techniques and customer service standards.
- Implemented inventory management practices to reduce stock discrepancies and improve efficiency.
- Analyzed sales data to identify trends and develop strategies for revenue growth.
- Coordinated visual merchandising efforts to enhance product presentation and drive foot traffic.
- Managed scheduling and staffing to align with peak business hours and operational needs.
Barista
Princess Hotel
09.2002 - 01.2005
- Trained and mentored new baristas on beverage preparation techniques and customer service standards.
- Streamlined inventory management processes to reduce waste and improve stock accuracy.
- Developed seasonal drink menus, enhancing customer engagement and sales opportunities.
- Led daily team meetings to ensure operational efficiency and address service challenges.
- Monitored inventory levels, placing orders for supplies to prevent shortages during peak hours.
- Enhanced customer experience by providing personalized service and promptly addressing inquiries.
- Created Seasonal displays.
Store Manager
Back On The Rack Upscale Resale
03.2000 - 08.2002
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Education
No Degree - General Studies
Alaska State University
Fairbanks, AKSkills
- Attentive customer service
- Superb customer service
- Customer service skills
- International customer service
Timeline
Customer Service
Truck Patch Health Food Store
07.2009 - 07.2011
Store Manager
Anchorage Boutique
01.2005 - 08.2008
Barista
Princess Hotel
09.2002 - 01.2005
Store Manager
Back On The Rack Upscale Resale
03.2000 - 08.2002
No Degree - General Studies
Alaska State University